Mr. Cooper Mortgage Company Reviews: A Comprehensive Overview

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When it comes to choosing a mortgage company, it’s crucial to do thorough research and read reviews. In this article, we will provide an in-depth analysis of Mr. Cooper Mortgage Company, one of the leading players in the industry. Whether you’re a first-time homebuyer or looking to refinance your existing loan, this article will give you valuable insights into what Mr. Cooper Mortgage Company has to offer.

Company Background

Mr. Cooper Mortgage Company, formerly known as Nationstar Mortgage, has been in operation for over 20 years. With headquarters in Dallas, Texas, Mr. Cooper is a non-bank mortgage servicer and lender. The company is committed to providing innovative solutions and exceptional customer service to its clients.

Loan Products and Services

Mr. Cooper Mortgage Company offers a wide range of loan products to meet the diverse needs of its customers. Whether you’re looking for a conventional loan, FHA loan, VA loan, or jumbo loan, Mr. Cooper has you covered. They also provide refinancing options, allowing homeowners to lower their interest rates or access their home’s equity for various purposes.

Customer Experience and Support

One of the key factors that set Mr. Cooper Mortgage Company apart is their commitment to customer satisfaction. The company has invested heavily in technology to provide a seamless and user-friendly experience for their customers. From online application processes to easy-to-use account management tools, Mr. Cooper ensures that their clients have all the necessary resources at their fingertips.

Positive Reviews

Customers have praised Mr. Cooper Mortgage Company for their competitive interest rates and flexible loan options. Many have also appreciated the company’s proactive communication and transparency throughout the loan process. The user-friendly online platform has received positive feedback, making it convenient for customers to manage their mortgage accounts.

Negative Reviews

While Mr. Cooper Mortgage Company has garnered mostly positive reviews, there have been some complaints as well. Some customers have experienced delays in loan processing, leading to frustration and inconvenience. Additionally, a few clients have reported challenges in reaching customer support during peak hours.


Overall, Mr. Cooper Mortgage Company is a reputable mortgage company with a strong track record. Their wide range of loan products, commitment to customer satisfaction, and technological advancements make them a popular choice among homeowners. While there have been some negative reviews, the company’s positive attributes outweigh the shortcomings. Before making a final decision, it’s essential to compare multiple mortgage companies and read reviews from various sources to ensure you find the best fit for your needs.


This article is for informational purposes only and should not be considered as financial advice. It is always recommended to consult with a professional financial advisor before making any mortgage-related decisions.